New Zealand owned and operated
compliant workplace kits
compliant workplace kits
We love to make it easy for you to deal with us. We want you to be 100% happy with your purchase.
All returns must be received by us within 30 days of the date of your receiving the goods.
Refunds will be made within 2 working days (Mon-Fri) from receipt of the goods.
Should you change your mind about an item purchased and simply wish to return it, you are welcome to do so for a full refund or to exchange it for another product. To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with tags, and in its original packaging. Any costs involved in returning the item to us will be borne by you as well as the courier costs we may have incurred sending the goods to you.
If the product is defective or received damaged, we will cover the cost of shipping the product back to us. We can email you a prepaid shipping waybill to download, print and place on the parcel prior to collection by our appointed courier carrier.
Return address: Returned goods should be sent to:
Please ensure the goods are carefully packaged to prevent damage enroute. Clearly mark the package as "Fragile - handle with care" should the contents of the package be of a fragile nature. Please note it is the responsibility of the purchaser to ensure the package is returned to us in good order. You should also ensure your return address is clearly marked on the parcel. Should you be using your own courier service to return goods to us, you are responsible for ensuring the goods are insured and received by us in good order.
Products that are eligible for a returnless refund. In cases where evidence is provided that the product is damaged in transit or is of little value in returning the product, ProSafetyNZ may require that the product not be returned and will then process the refund or replace the product.
Important information. Under New Zealand's Consumer Guarantees Act (CGA), your consumer rights are expressed as a series of guarantees that a seller automatically makes to you when you buy any goods or services for personal use. Retailers and other suppliers guarantee their goods will:
Glad we can be of service to you.
You can contact us by:
Should you wish to open an account with us, simply download and complete the application form below and once completed, email it back to us. As soon as we have informed you the account has been approved, you may start ordering on account. Please note that payment must be made in full by the 20th of the month following the date of invoice.
The application form below may be downloaded in an editable Word format or by downloading the PDF version.
If you has any questions or wish to discuss payment terms or bulk product purchase discounts, please give us a call on our toll free line 0800 111548.
Download editable Worddoc
Download PDF
Shopping online at The New Zealand Trade Merchants Limited trading as ProSafetyNZ is safe. We never keep your credit card number on our web server. In fact, we don’t even see it. We accept Visa, Mastercard and PayPal. Your credit card is debited by national payment processor, Payment Express (now Windcave). However, you are welcome to call us using our 0800 number and discuss your payment preferences.
